Savings Refunds(Member ***)

<p>No one at the Call centre seems to have answers to my questions.I have made calls to enquire about my savings refund,Confirmed my banking details with the consultants and was told the turn arround time which i understood.To my suprice nothing has been processed .I had to call again to confirm all the the details again and given new turn arround time.Why is it a problem to refund money due to clients? why should the client have to make all these phone calls.isthis the way business is done ??Can someone, anyone GIVE me feedback</p>