savings refund

I have been expecting a refund for my savings from my Comprehensive cover after i changed to Traditional. i was told that this will take 5months as they have to wait in case there are some some delayed claims.i sent an email to fin out on the date that this will be done in June and the initial consultant confirmed the 11th. eversine i have been calling and i was given 5 different dates by 5 different consultants. 11th, 12th,15th, 20th and 22nd. This is ridiculous that every person sees a different date. why is that? I need this refund as i have to pay registration for my further education. Im not happy with this as it indicates the service that i would receive if i had to claim for any medical bills that i paid myself