kK
kwanele K

1 reviews | Active since Mar 2015

07 Mar 2016, 12:19

Savings Funds

Yet again Bankmed does not seem to surprise me. i got a call on the 29th of February 2016 due to the complain i logged on HelloPETER and i was advised that i will receive my savings fund back into my account on the 7th of March 2016. I HAD TO EVEN CALL AGAIN TO FOLLOW UP ONLY TO FIND OUT THAT REQUISITION WAS NOT EVEN SENT TO FINANCE. A DE KOCK HAS ADVISED ME WRONGLY AND I HAVE A DEBIT THAT IS GOING TO BOUNCE BECAUSE OF HER I WOULD HAVE MADE OTHER PLANS.<br> <br> I NOW HAVE TO FILL IN ANOTHER FORM OF MY BANKING DETAILS AND SEND MY BANK STATEMENT THROUGH.<br> <br> THIS IS UNFAIR. HOW DO YOU RESPOND TO COMPLAINS AND CONTINUE TO GIVE WRONG INFORMATION AND WRONG ADVISE.<br> <br> I NEED THIS SORTED OUT URGENTLY.

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Replies (1)
Bankmed
Bankmed's reply10 Mar 2016, 12:08
Official
Hello kwanzo,

Thank you for your comment.

We've confirmed that you have been in contact with our service center and the matter has been resolved. The funds were paid over today and should reflect in your account within the next few days.

We sincerely apologise for the oversight in not confirming the banking details initially and can assure you that the matter will be addressed.

You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.

Regards
Bankmed Servicing