JD
James D
1 reviews | Active since Aug 2015
06 Oct 2020, 12:18
Rude and unhelpful call center agent.
Good day.
I would like to complain about Reshane from the call center.
I asked him 3 times about the correct code as I wanted to compare the ICD10 codes on my various claims. He basically refused thrice to assist me. How can he refuse?
When I asked for his name and surname he refused to provide it. And only provided the name.
This was really a negative customer experience.
How can I repeat the same question thrice and he refused to listen to me? He also then stated that I spoke incorrectly and his attitude really made me freak out.
Helpful (0)
Replies (5)0
Replies (5)
Bankmed's replyOfficial
06 Oct 2020, 15:48Hi James, we're really sorry to hear of your service experience. Please accept our sincere apologies for the inconvenience caused. We are currently investigating this matter and we'll provide you with feedback as soon as possible.
Kind Regards,
Bankmed Service Team.
Kind Regards,
Bankmed Service Team.
Bankmed's reply06 Oct 2020, 15:48
Official
Hi James, we're really sorry to hear of your service experience. Please accept our sincere apologies for the inconvenience caused. We are currently investigating this matter and we'll provide you with feedback as soon as possible.
Kind Regards,
Bankmed Service Team.
Kind Regards,
Bankmed Service Team.
JD
James D's updateReviewer Update
19 Oct 2020, 15:49Hi. Are you busy investigating? It is two weeks later?
JD
James D's update19 Oct 2020, 15:49
Reviewer Update
Hi. Are you busy investigating? It is two weeks later?
Bankmed's replyOfficial
19 Oct 2020, 16:57Hi James, apologies for the delayed response, and thanks for your patience while we investigate this matter for you.
After careful investigation and listening to the calls, we can confirm that the agent followed the correct process with regards to this matter. As a healthcare funder, we review funding for treatment based on the clinical information supp**** to us by your treating doctor. After a medical examination the provider/doctor will invoice for the relevant and appropriate codes. We can not provide our members with ICD10/Diagnostic codes to be used as this is the responsibility of the provider/doctor. You're welcome to speak to your doctor for anything concerning your diagnosis and treatment.
Kind Regards,
Bankmed Service Team.
After careful investigation and listening to the calls, we can confirm that the agent followed the correct process with regards to this matter. As a healthcare funder, we review funding for treatment based on the clinical information supp**** to us by your treating doctor. After a medical examination the provider/doctor will invoice for the relevant and appropriate codes. We can not provide our members with ICD10/Diagnostic codes to be used as this is the responsibility of the provider/doctor. You're welcome to speak to your doctor for anything concerning your diagnosis and treatment.
Kind Regards,
Bankmed Service Team.
Bankmed's reply19 Oct 2020, 16:57
Official
Hi James, apologies for the delayed response, and thanks for your patience while we investigate this matter for you.
After careful investigation and listening to the calls, we can confirm that the agent followed the correct process with regards to this matter. As a healthcare funder, we review funding for treatment based on the clinical information supp**** to us by your treating doctor. After a medical examination the provider/doctor will invoice for the relevant and appropriate codes. We can not provide our members with ICD10/Diagnostic codes to be used as this is the responsibility of the provider/doctor. You're welcome to speak to your doctor for anything concerning your diagnosis and treatment.
Kind Regards,
Bankmed Service Team.
After careful investigation and listening to the calls, we can confirm that the agent followed the correct process with regards to this matter. As a healthcare funder, we review funding for treatment based on the clinical information supp**** to us by your treating doctor. After a medical examination the provider/doctor will invoice for the relevant and appropriate codes. We can not provide our members with ICD10/Diagnostic codes to be used as this is the responsibility of the provider/doctor. You're welcome to speak to your doctor for anything concerning your diagnosis and treatment.
Kind Regards,
Bankmed Service Team.
JD
James D's updateReviewer Update
19 Oct 2020, 18:07Then your agent must say "Sorry, we are not allowed to give it."
Not make like he has an attitude and refuse to provide me with the information.
Not make like he has an attitude and refuse to provide me with the information.
JD
James D's update19 Oct 2020, 18:07
Reviewer Update
Then your agent must say "Sorry, we are not allowed to give it."
Not make like he has an attitude and refuse to provide me with the information.
Not make like he has an attitude and refuse to provide me with the information.
JD
James D's updateReviewer Update
19 Oct 2020, 18:10Also, the information was asked out of interest and my right to have full information for my health care that I pay for.
It was not meant to be ********** or suspicious.
I just asked for the information.
It was not meant to be ********** or suspicious.
I just asked for the information.
JD
James D's update19 Oct 2020, 18:10
Reviewer Update
Also, the information was asked out of interest and my right to have full information for my health care that I pay for.
It was not meant to be ********** or suspicious.
I just asked for the information.
It was not meant to be ********** or suspicious.
I just asked for the information.