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mimi M

1 reviews | Active since Dec 2014

12 Jun 2018, 13:00

REMOVE ME FROM BANKMED

BANKMED REFUSES TO TAKE ME OFF THEIR MEDICAL AID, I HAVE PROVIDED PROOF FROM MY SPOUSES HR WHICH CONTAINS MY PERSONAL DETAILS AND MEMBERSHIP START DATE , I AM NOW UNDER TWO MEDICAL AID SCHEMES. ONE WITH SOUTH AFRICAN NATIONAL DEFENCE FORCE AND STILL STUCK WITH BANKMED BY FORCE.

PLEASE ADVISE WHAT OTHER DETAILS BANKMED NEED WHEN THE LETTER HAS GOT MY SPOUSES HR NUMBER AND FORCE NUMBER.THE DATE ALSO SHOWS CLEARLY.

CAN BANKMED CONTACT SANDF AND CONFIRM TELEPHONICALLY AND PLEASE REMOVE ME FROM THEIR MEDICAL AID WHICH IS SO USELESS. FOR THE PAST TWO MONTHS I HAVE NOT RECEIVED MY CHRONIC MEDICATION FOR HYPERTENSION AND YET WHEN WE ARE UNHAPPY AND WANT TO RESIGN WE ARE HELD BY FORCE.

THIS MEANS I HAVE BEEN FORCED TO STAY WITH BANKMED , WHERE AS I AM REGISTERED UNDER ANOTHER MEDICAL AID.

PLEASE GET ME OFF BANKMED MEDICAL AID

0
Replies (6)
Bankmed
Bankmed's reply12 Jun 2018, 17:02
Official

Dear mngqibisam24

Thank you for bringing this matter to our attention. Please allow us the opportunity to follow up on this matter and revert with feedback.

Regards

Bankmed Servicing Team

Bankmed
Bankmed's reply12 Jun 2018, 17:02
Official

Dear mngqibisam24

Thank you for bringing this matter to our attention. Please allow us the opportunity to follow up on this matter and revert with feedback.

Regards

Bankmed Servicing Team

Bankmed
Bankmed's reply12 Jun 2018, 17:03
Official

Dear mngqibisam24

Thank you for bringing this matter to our attention. Please allow us the opportunity to follow up on this matter and revert with feedback.

Regards

Bankmed Servicing Team

Bankmed
Bankmed's reply13 Jun 2018, 16:09
Official

Hi Mimi

As per the Medical Schemes Act, a member is not allowed to belong to more than one Medical Scheme and in this event, a membership certificate will be required in order for us to process the cancellation of your membership.

Kindly email the membership certificate or a letter of confirmation from your spouse's medical aid that they have received an application to add you as a dependant. Please ensure that the letter clearly shows the name of the Medical Scheme and the start date.

Regards

Bankmed Servicing Team

mM
mimi M's update13 Jun 2018, 16:30
Reviewer Update
I AM STILL WAITING FOR MY RESPONSE, I WANT BANKMED TO TELL ME HOW TO GET A MEMBERSHIP CERTIFICATE FROM SOUTH AFRICAN NATIONAL DEFENCE FORCE WHEN MY SPOUSES HR HAVE PROVIDED A SCREEN SHOT AND ALL MY DETAILS INCLUDING DATE THAT I GOT ACTIVE ON HIS SIDE. AS FAR AS I AM CONCERNED SANDF USES THEIR FORCE MEDICAL AID FUND. NOT MEDICAL AIDS LIKE BANKMED WHO ARE QUICK TO ISSUE MEMBERSHIP CERTIFICATES WHERE AS THEIR SERVICE IS SHOCKING .FORCE NUMBER HAS BEEN PROVIDED TO BANKMED BUT YOU STILL REFUSE TO ACTION THE REQUEST OF REMOVING ME.ONE THING I AM SURE OF IS THAT I WILL NOT BE REGISTERED IN TWO MEDICAL AIDS IN SOUTH AFRICA. YOU WILL HAVE TO REMOVE ME.WHY DON'T YOU CALL SANDF AND CONFIRM REMOVE ME
Bankmed
Bankmed's reply14 Jun 2018, 16:42
Official

Hi Mimi

We understand that you are finding difficulty in obtaining the membership certificate, however we can confirm that we have cases in which the required certificate had been issued by SANDF. As previously confirmed, you are welcome to send a letter of confirmation from your spouse's medical aid. Please ensure that the letter clearly shows the name of the Medical Scheme and the start date.

Regards

Bankmed Servicing Team