Rejected claim

I phoned Bankmed to find out if they still have the benefit for contraceptives. I was told that the benefit is still there, I was advised that I can get a script and go to the pharmacy to get my oral contraceptive. I went to my GP and got the script and took it to Dischem but I was told that the medicine is not on the list. I called Bankmed and I was told that there is a problem with the system and the pharmacies are unable to process claims since they do not have the fomulary as yet. I called Bankmed again and I was told to send the reciept and the statement as proof that I have paid for the medication. I sumbitted the required documents and the claim was rejected by bankmed with the reason that the medicine is not on the list. I phoned again and enquired and I was told that the claim the claim that was sent by me has not been processed as yet and I must re-send the documents and the claim will be approved. I am extremely dissapointed with the service from Bankmed especially after the changes, it seems as if they do not know what they are doing and I also feel that I was misled by the consultants at the call centre. I am not prepared to pay for those pills for the next six months