BW
Babalwa W
1 reviews | Active since Sept 2019
22 Jun 2025, 16:30
Refusing to cover chronic
I have complained to Bankmed that when I fetch my chronic at Clicks I always have Levi amount my script was written Adco - Zetomax Co click did not have they were giving me Lisoretic I told bankmed they advised me I they cover my chronic fully I went went to. My Dr she change the script to Lisoretic but I went clicks today they asked me to pay R37 Levi I refused I ask them to give me printout to send to Bankmed, Bankmed careless I have complained about this before it's my health and life I pay more than 2k monthly they refusing to cover chronic that is less than R100
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Bankmed's replyOfficial
22 Jun 2025, 17:17Hi Babalwa, Thank you for taking the time to share your experience with us. We are sorry for the frustration this has caused, and we want to assure you that your concerns have not gone unnoticed. We will escalate the matter with urgency and ensure it receives the attention it deserves. A detailed response will be provided tomorrow during business hours, once we’ve fully investigated the issue with the relevant teams. We appreciate your patience and the opportunity to assist.
Best regards,
Bankmed's reply22 Jun 2025, 17:17
Official
Hi Babalwa, Thank you for taking the time to share your experience with us. We are sorry for the frustration this has caused, and we want to assure you that your concerns have not gone unnoticed. We will escalate the matter with urgency and ensure it receives the attention it deserves. A detailed response will be provided tomorrow during business hours, once we’ve fully investigated the issue with the relevant teams. We appreciate your patience and the opportunity to assist.
Best regards,