Refund on memeber cancelation ***

I filled an enquity with your department on the 21st October(empolyee A. Cloete) and I was promised that an amount of R3993 will be refunded back into my account with the new payroll for 1st Nov. I then discovered that it wasnt done and called back then i spoke to Palesa Mothibi who didnt know how to respond to me when i questioned the outstanding R1331 that was due to be refunded as i only received R2662 which will be paid with my November payslip.<br> <br> I have been waiting since 1st November to get clarity on the R1331 that im still owed and no one seem to care to attend to my enquiry.<br> <br> I deserve to be serviced and I demand my refund. What kind of a service provider are you if u dont follow up on enquiries made<br> <br> This is pathetic. I need someone to be addressed on this matter and ownership be taken ASAP<br> <br> Lerato Mokwebo<br>