Refund not processed, formalities aside

When Bankmed say they are going to payout your savings...dont believe them, they are incredible at bending the truth and hiding behind formalities...I left Standard Bank in December of 2018 and sent in all the forms to process the payment of my remaining savings balance, I was advised that since the payments get processed on a Wednesday, I would receive payment in the first week of June 2019 (5 months after my last contribution, I was satisfied, the law states a provider has up to 4 months to submit a claim) the time has come and gone...and no refund!!! I tried emailing as I am no longer in the country and it costs too much to make an international call to sort something that should have been done in the first place, only to receive two replies advising that since, Im using a alternative email to my Standard Bank email(note: I no longer work for standard bank any longer) sorry but they can do nothing!!! Well done bankmed, I was a member for 11 years, this is the worst treatment that I have ever received(and I have had a doctor misdiagnose me and almost **** me), all I want is the funds that are rightfully mine, put into the account that bankmed has used for 11 years to process my refunds. Regards Riaan Van Maastricht **********