REF ***

I called bankmed to enquire regarding how a claim works when I go to dermotoligist. Was advised my 1st consultant that I need a auth no, and I must get my drs practice number and code. I call back and get told by Daisy Thupi that it is wrong and that I must 1st get a letter and then fill in forms and then come back with infor and wait. my response was that I have to see the dr, her response is that its not her fault that I am only doing it now and that I can wait as it is not a life threatening situation. she don't even know what it was about!!! she then laughs in my face as if it is funny. I ask to speak to her manager and she puts the phone down in my ear. this is my REF ***.