R2500 charged for simple dentistry

I am so over having to write these complaints about bankmed however I will do it everyday till this is sorted out. I just received a bill for R2500 that I must somehow pay. the medical aid doesnt care about their clients. I was told by the call centre consultant that I must phone everytime to make sure there is enough benefit. I dont receive any communication about how much is still left in my bankmed plan and I cannot find anything on their website about which formulas they cover. I am so sick of the service and I dont trust this medical aid one bit.