Putrid service

I called bankmed on 09/11/2015 and asked for membership certificate reflection my sisters details. <br> Aluta Ntloko advised me that nothing was done since my initial request which was 29/10/2015 to add a dependant. He told me its my fault and I shouldve followed up on this matter- WHY is it my responsibility to contact you every time after I have sent you an email, surely you people should respond to me via email. I was on the call with him from 13:10- 13:41 and he put me on hold so many times for over 5minutes. He did not provide me with a reference number and told me to resend the email and wait another 5working days for a response. This is absolutely unacceptable that no one actioned my request, you people provide horrible service. I am so disgusted with Aluta's attitude! Is this what you call customer service?<br> I demand that this matter be resolved yesterday already and my confirmation letter sent to my email address, reflecting my sisters details asof 01/11/2015. I want someone to contact me on my cell by COB today. <br> <br>