Problems with Bankmed

I've been a member for at least 40 years. The last five years I have had continuous problems. I phoned the Rep. on Board of Trustees a Mr. Gerhard de Lange but it was deligated back to the same clerks that could not fix the problem I moved and made sure Bankmed have got my correct new address. I do not receive statements from Bankmed and therefore totally unaware what accounts have been paid as the Dr's. only submit an account to the med aid. I am unaware of my benefits and special benefits for certain illnesses. In short I receive no communication from Bankmed. I have taken this up with Bankmed so many times that I am scared I will have a stroke the next time I try to explain the problem. I have requested that my monthly installment be deducted at the end of the month but to no avail it was deducted on the 25th. of this month. This has been done in writing and verbally. I have explained that money will only be available at the end of the month. When I phone and ask for the person that deals with debit orders the person on the phone tells me I can talk to her/him. I phoned today once again and was told by the person who answered that she could help me but would only give me her first name as Aziza but when I pressed for her surname she told me the phone was braking up and she ended the connection. I wrote a review previously and a Bankmed employee was quick to contact me but nothing changed.