Poorest service EVER

I placed a claim for a refund as I had to pay cash at the specialist - upon making the claim on the 04/04/2016 i was advised that the matter would be resolved within 2-4 days and someone would contact me with the outcome. I have had to do a followup more then once and at first was advised that the ICD 10 code was not on the claim form(what would a banker know about ICD 10 codes)? Then i called and clearly the ICD 10 was on the original submision of the claim then guess what? They advised it is too generic however i was promised that the consultant would do a follow up with my doctor and again no NOTHING happened. I have been with Bankmed for almost 10(ten) years and NEVER have i experienced such horrible service EVER. When you speak to a consultant you are being told \No sir that person work in Centurion and I am in Cape town, REALLY???? IS IT NOT THE SAME COMPANY??? WISH I COULD MOVE MY MEDICAL AID "