Poor service - worst in 40 years!

Bankmed's service has deteriorated beyond anyone's worst nightmare. I app**** for advanced chronic medication which according to their form takes between 24 and 48 hours. Well it is now 7 days and it is still not correctly loaded despite Bankmed sending me emails and messages saying that it is all resolved. This is despite my many phone calls, messages, facebook complaints and hours on the phone. A medical aid is supposed to "aid" their members not stress them to the point where my blood pressure has escalated to the point where I feel I am going to have a heart attack! Discovery is giving you a bad name Bankmed.