poor service, unapologetic, non feedback... totally ***********!!!

THIS IS FOR YOUR CEO, UNFOURTUNATELY THERE IS NO DIRECT EMAIL ADRESS FOR HIM ON THE SITE!

Dear Teddy Mosomothane

I am writing this with so much disappointment as one of your customers.

I have done anything and everything to escalate this matter and I’m unfortunately still in the same position or actually worse than before.

I changed my plan this year to core saver plan and It’s been an emotional roller coaster, the worst mistake I’ve made, I must say.

I wet for my chronic check up in March and was sent for blood tests , for some reason the funds were taken from my savings which was not supposed to happen as I’ve been on chronic before upgrading and never experienced any issues . Mind you I went through the same challenge in March and had to lodge a complaint for it to be fixed. 6 months later I went for blood tests again and the issue was never fixed, clearly it was done to “ shut me up” in March.

I lodged a complaint once again in September and was promised that it will be sorted and the funds will be put back in my savings account( Please refer to all the call recordings since all your calls are recorded) I even asked for the recordings this time since I’m going through this the second time , I was told I would be sent a transcript and to this day I’m still waiting for it just as I’m waiting for my issue to be sorted. No sense of urgency from bankmed , the level of incompetence is huge. The last interaction I had was last week Friday after I MADE A CALL TO FOLLOW UP WHAT IS HAPPENING! I was told you guys are still working on this 2 months later , while my debit order has been running without fail in the 2 month period, is that customer service? What kind of service is this really? Must a lodge a complaint every 6 months for the same thing and no feedback from your side?

Yesterday I was not feeling well I went to the doctor and had to pay a consultation fee of R450.00 and another R546.00 for medication since bankmed has not fixed my savings issue, now I had no choice but what would happen if I did not have the money ?? I want a REFUND FROM BANKMED FOR YESTERDAY’S CONSULTANTION, ALL THE STRESS THAT I’M GOING THROUGH IS CAUSED BY BANKMED and guess what the initial blood test that I was wrongly charged for I could not even get results for that as you guys never paid it, so WHAT DID YOU ACTUALLY CHARGE FROM MY SAVINGS IN SEPTEMBER??? It is now another week of no feedback no follow up from myside this week and I’m tired, I’ve had enough!!! If my employer had another medical aid option trust me you would not even be a choice in my life, I’m stuck with your poor service and It’s a painful experience . Once again, please listen to all the recordings about this matter maybe then you will understand my frustration!!!