Poor Service Support

I am truly dissatisfied with the service being provided to me in relations to my application with Bankmed. I have sent several follow up emails and no one bothers to respond.

I followed process on my part but feedback was provided to me on my application, I had to call the centre twice to follow up on my application only to find out my application was not even touched. And now they tell me I need to refill the forms and re-send again.

Not taking into account the inconvenience caused on my part due the teams failure to acknowledge and support me on my application. On top of that annoyance, I am told after re-sending the forms, I must call Bankmed in 30 minutes and follow up. This is my time and effort, what is exactly is the job of the administration team if I have to push them to do their job.

My membership was so supposed to up and running fully by the 15th of October 2017. As I moved from a different medical aid in hope I would have a smooth transition. My dependents and I have no cover because Bankmed team are not efficient enough to follow through.

Call reference received this morning is ********** 967