Poor service received since January 2016

I have had constant service delivery failure from discovery as administrators of the bankmed medical aid scheme.<br> My queries are too numerous to type out here but the latest is the fact that I received a letter stating that there is an amount owed to bankmed. This is due to my claims being paid from the MSA instead of the insured benefit.<br> <br> I want a phone call from manager, not a consultant, team leader or any other person to discuss &amp; resolve my problems. I have spoken to consultants &amp; team leaders &amp; still no joy.<br> <br> I would also like this to be shared with the CEO as I am sure he is not aware of the unhappiness bankmed members are experiencing!