Poor service received - Bankmed - Ntombi and Fatima Moosa

Poor service delivery I have spoken to Ntombi a consultant at Bankmed, and requested her to please call me back immediately or a bit later, due to me holding on for sometime to speak to a consultant. Her response was that she cannot call me back due to the high influx of calls. I requested the department head to contact me, of which she did not contact me to date. In addition I requested her to provide me Ntombi to provide me her full names of which she refused to provide her full details because its internal policy - this is strange on how we can hold the correct person accountable. The following day I received an email from Fatima Moosa from bankmed - The email stated that she tried to contact me - of which I dispute. She alleges that she did call me, how many times did she try - I have no calls registered from Bankmed. Did she really make any effort more than once to try and call me ? Further her email sent to me did not address any of the issues raised by me. What a shocking response. Poor service received which is unpleasant, inadequate and appalling. Other institutions take accountability and call clients back, together with providing the appropriate response to the client . Management takes no accountability for their department.