NM
Nthabiseng M
1 reviews | Active since May 2023
31 May 2023, 10:25
Poor service from Bankmed
Such a horrible service from bankmed, I'm really upset. I pay every month for me and my son but you can't even allocate a GP for my son, how hard can that be? I phoned you guys four times for assistance but nothing, my son's GP is more than 50 KMs aways, but on your brochure you said if that's the case you'll provide the nearest one. I'm really disappointed, when my son is sick we have to take him to a Dr and pay while he has medical aid, this is not right!
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Replies (2)
Bankmed's replyOfficial
03 Jun 2023, 15:48Dear Nthabiseng, we sincerely apologise for the inconvenience and frustration you have experienced with our service.
We note your disappointment regarding the GP allocation non-assistance thus far.
Rest assured, we're working diligently to rectify this situation and we will provide you with the service that you deserve, as a valued customer.
Yours in good health.
We note your disappointment regarding the GP allocation non-assistance thus far.
Rest assured, we're working diligently to rectify this situation and we will provide you with the service that you deserve, as a valued customer.
Yours in good health.
Bankmed's reply03 Jun 2023, 15:48
Official
Dear Nthabiseng, we sincerely apologise for the inconvenience and frustration you have experienced with our service.
We note your disappointment regarding the GP allocation non-assistance thus far.
Rest assured, we're working diligently to rectify this situation and we will provide you with the service that you deserve, as a valued customer.
Yours in good health.
We note your disappointment regarding the GP allocation non-assistance thus far.
Rest assured, we're working diligently to rectify this situation and we will provide you with the service that you deserve, as a valued customer.
Yours in good health.
Bankmed's replyOfficial
23 Aug 2023, 12:16Hi Nthabiseng, our records indicate that you have been contacted and assisted with your complaint. Should you need any further assistance please do not hesitate to give us a shout, and we will get in touch to assist. We hope you have a wonderful day. Take care and stay safe. 🌸
Bankmed's reply23 Aug 2023, 12:16
Official
Hi Nthabiseng, our records indicate that you have been contacted and assisted with your complaint. Should you need any further assistance please do not hesitate to give us a shout, and we will get in touch to assist. We hope you have a wonderful day. Take care and stay safe. 🌸