Poor service from Bankmed

I app**** for a insulin pump for my 10 year old child in November 2015 already. this application was forwarded to the medical review team. January this year I started asking why I haven't received any answer yet, can they at least just tell me if it is application was approved or not, only to hear they have changed administrators and now everything changes. not that it should be my problem but still I had to wait. after numerous emails and I really emailed them almost daily and phoned twice a week as no one from Bankmed bothers to communicate with me I decided to lay a complaint. everytime I phone I am promised that someone will phone me back and not ONCE did anyone phone me. When I phoned again today the lady told me that they will only be able to pay half of the pump, I need to pay the other half which is about R20K. what do I pay for and why did I join them in the 1st place, that is the main reason I joined Bankmed as I was told they pay for insulin pumps, I will rather join another medical aid that will be able to pay for a insulin pump as according to the doctor's motivation this will lead to a better quality life for my child. and a scheme that has a better admin team