Poor service from Bankmed

Poor service received from Bankmed. They will not accept a pro forma invoice and proof of payment for a claim. It must be a tax invoice, resulting in me having to travel back to Ampath to obtain a tax invoice. The consultant at Bankmed to whom I spoke this morning made we wait nearly 15m without referring back to me on my request to speak to a senior representative, resulting in me ending the call. Quick to collect your monies but very slow to assist! j Esterhuizen ***