SM
Shaun M
1 reviews | Active since Feb 2018
14 Jan 2026, 12:16
Poor service
I have had the worst experience with my claim, more than 2 months and hours on the line with probably anll of your agents and 2 team leaders. All I have to show are futile reference numbers that are not being followed up on.
Helpful (0)
Replies (5)0
Replies (5)
Bankmed's replyOfficial
14 Jan 2026, 12:32Hi Shaun,
We apologise for the time it has taken to resolve your claim. We have your details and will investigate further, after which we will provide you with feedback.
We apologise for the time it has taken to resolve your claim. We have your details and will investigate further, after which we will provide you with feedback.
Bankmed's reply14 Jan 2026, 12:32
Official
Hi Shaun,
We apologise for the time it has taken to resolve your claim. We have your details and will investigate further, after which we will provide you with feedback.
We apologise for the time it has taken to resolve your claim. We have your details and will investigate further, after which we will provide you with feedback.
SM
Shaun M's updateReviewer Update
15 Jan 2026, 14:23Hi, I still await a resolution on this matter
SM
Shaun M's update15 Jan 2026, 14:23
Reviewer Update
Hi, I still await a resolution on this matter
Bankmed's replyOfficial
16 Jan 2026, 09:54Hi Shaun, we again apologise for the time it has taken to resolve this matter. This is certainly not the level of service we wish to provide our members. We can confirm that the issue has now been resolved, with the specific details provided directly. Please feel free to reach out to us should you require any further assistance. Wishing you a pleasant day ahead.
Bankmed's reply16 Jan 2026, 09:54
Official
Hi Shaun, we again apologise for the time it has taken to resolve this matter. This is certainly not the level of service we wish to provide our members. We can confirm that the issue has now been resolved, with the specific details provided directly. Please feel free to reach out to us should you require any further assistance. Wishing you a pleasant day ahead.
SM
Shaun M's updateReviewer Update
16 Jan 2026, 16:31Yet again the week ends with another empty promise. The matter has not been resolved. Zikhona called me on Wednesday and told me that the refund is approved, called me again yesterday that the payment has been released and funds should reflect in my account today and that has not transpired. I have no more words for you guys but this can’t be how you treat customers.
SM
Shaun M's update16 Jan 2026, 16:31
Reviewer Update
Yet again the week ends with another empty promise. The matter has not been resolved. Zikhona called me on Wednesday and told me that the refund is approved, called me again yesterday that the payment has been released and funds should reflect in my account today and that has not transpired. I have no more words for you guys but this can’t be how you treat customers.
Bankmed's replyOfficial
16 Jan 2026, 17:28Hi Shaun, we understand your frustration. Please be advised that payments typically take 2–3 working days to reflect in your account, depending on the bank.
Bankmed's reply16 Jan 2026, 17:28
Official
Hi Shaun, we understand your frustration. Please be advised that payments typically take 2–3 working days to reflect in your account, depending on the bank.