NM
Ntladi M
1 reviews | Active since Jan 2021
11 Jan 2022, 10:26
Poor service delivery without feedback
I logged a complaint with Bankmed on the 29th Dec'21 and matter is still not resolved nor updates from the company, the medical aid does not care about its clients but their focus is on making sure that their clients are left with shortfalls everytime they visit their panel service providers.
Seeing that Bankmed failed to assist on this matter, I will be escalating to the CEO and Ombudsman for their assistance.
I followed the internal process without anyone showing interest and it's now time to escalate to an independent body to review this matter with the CEO being advised on the service experienced from the organization.
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Replies (2)
Bankmed's replyOfficial
11 Jan 2022, 10:43Hi Ntladi, thank you for reaching out to us. We will refer your query to the relevant team to assist and revert with feedback. Regards.
Bankmed's reply11 Jan 2022, 10:43
Official
Hi Ntladi, thank you for reaching out to us. We will refer your query to the relevant team to assist and revert with feedback. Regards.
Bankmed's replyOfficial
11 Jan 2022, 10:51Hi Ntladi, thanks for taking the time to speak with us today. As discussed, we'll follow up with the provider regarding this matter, and include you in the correspondence. Regards.
Bankmed's reply11 Jan 2022, 10:51
Official
Hi Ntladi, thanks for taking the time to speak with us today. As discussed, we'll follow up with the provider regarding this matter, and include you in the correspondence. Regards.