Poor Service and Years of Begging

I am a pensioner and am having health problems with trying to deal with Bankmed.<br> Every month I submit a claim for Frail Care for my husband.<br> This was approved by the scheme on an on going basis a while back.<br> YET, every month I have to make numerous calls and beg to have the money refunded.<br> It is exhausting and as a pensioner it is having a negative impact on my health.<br> It gets to the point where I have to already pay myself for the following month before I even get my refund for the previous month.<br> The staff are all very polite on the phone, but nobody appears to be able to get the matter resolved timeously.<br> THIS HAS GOTTEN EVEN WORSE SINCE THE ADMIN HAS BEEN TAKEN OVER BY DISCOVERY.<br> Service that I though could not get any worse has managed to get worse.<br> Added to this I have still not received my new membership card and recently when I went to the pharmacy they told me they could not serve me because my number was invalid. <br> Although the matter usually gets resolved it is with a great deal of stress and time on my part.<br> I don't know why I worked for the bank since 1974 to make sure I was looked after in my old age and now to be treated like this by my medical aid.