POOR SERVICE AND NO FEEDBACK FROM BANKMED

On 06/08/2020 I contacted bankmed to change my banking details. I have to phone in every day to check on the progress and each time im told that the documents have been received and are with the relevant department. On Friday 14/08/2020 at 09:15 I received an email with ref no ***, stating that they have received my request and would complete it withing 2 working days. I called again today to follow up... but still no luck, my request has still not been attended to.