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Gregory T
1 reviews | Active since Feb 2016
20 Sept 2023, 16:29
Poor service and Integrity
Bankmed provided telephonic pre authorization with an authorization number for a sonar for my son and now is rejecting the claim from Radiology. There is no integrity or honesty in this institution.
Helpful (0)
Replies (8)0
Replies (8)
Bankmed's replyOfficial
20 Sept 2023, 17:19Hi Gregory, we hope you are well. We are sorry to hear of your experience. Kindly DM us your membership details and our team will be glad to assist you further.
Bankmed's reply20 Sept 2023, 17:19
Official
Hi Gregory, we hope you are well. We are sorry to hear of your experience. Kindly DM us your membership details and our team will be glad to assist you further.
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Gregory T's updateReviewer Update
20 Sept 2023, 18:36We have logged numerous complaints, and you still rejecting the claim - not sure what will change?
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Gregory T's update20 Sept 2023, 18:36
Reviewer Update
We have logged numerous complaints, and you still rejecting the claim - not sure what will change?
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Gregory T's updateReviewer Update
28 Sept 2023, 10:52Still no further feedback or from the manager Chelsea since the 20th???
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Gregory T's update28 Sept 2023, 10:52
Reviewer Update
Still no further feedback or from the manager Chelsea since the 20th???
Bankmed's replyOfficial
28 Sept 2023, 16:54Hi Gregory, we will follow up with our team.
Bankmed's reply28 Sept 2023, 16:54
Official
Hi Gregory, we will follow up with our team.
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Gregory T's updateReviewer Update
20 Oct 2023, 09:00Another 3 weeks gone and still no resolution!! The manager (Chelsea) who suppose to assist us originally has left with no feedback. The lady Natando who has taken over, has not provided any feedback or even tried to make contact with us at all! Once again displaying the "great" service provided!! Kindly provide me contact details for a very senior manager or whoever Natando reports into as this account is now 60 days overdue and I am getting blacklisting threats from DRS.
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Gregory T's update20 Oct 2023, 09:00
Reviewer Update
Another 3 weeks gone and still no resolution!! The manager (Chelsea) who suppose to assist us originally has left with no feedback. The lady Natando who has taken over, has not provided any feedback or even tried to make contact with us at all! Once again displaying the "great" service provided!! Kindly provide me contact details for a very senior manager or whoever Natando reports into as this account is now 60 days overdue and I am getting blacklisting threats from DRS.
Bankmed's replyOfficial
20 Oct 2023, 10:17Hi Gregory. We will escalate your query through to our Bankmed team for further assistance.
Bankmed's reply20 Oct 2023, 10:17
Official
Hi Gregory. We will escalate your query through to our Bankmed team for further assistance.
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Gregory T's updateReviewer Update
09 Nov 2023, 15:44Another 3 weeks gone and still not resolved!! Amazing service from Bankmed....not!! I got in writing from Bankmed that the service provider will be paid 2 weeks ago and after numerous phone calls and follow ups, this is still not done. Promises from a number of consultants and managers to call us back but not 1 person has done so!
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Gregory T's update09 Nov 2023, 15:44
Reviewer Update
Another 3 weeks gone and still not resolved!! Amazing service from Bankmed....not!! I got in writing from Bankmed that the service provider will be paid 2 weeks ago and after numerous phone calls and follow ups, this is still not done. Promises from a number of consultants and managers to call us back but not 1 person has done so!
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Gregory T's updateReviewer Update
10 Nov 2023, 08:42That is the response I have received for the last 2 and a half months and the issues is still not resolved!! my reputation is on the line due to the incompetence of Bankmed!!
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Gregory T's update10 Nov 2023, 08:42
Reviewer Update
That is the response I have received for the last 2 and a half months and the issues is still not resolved!! my reputation is on the line due to the incompetence of Bankmed!!