1 reviews | Active since Aug 2009
Poor service again
<p>Yet again disappointing service from my medical aid Bankmed. Since Discovery took over as administrator in January I have had endless issues. My husband needs to get a CPAP machine as he was advised that he is a high risk for early morning heart attack or stroke due to constructive sleep apnea. The claim was submitted on 14/9 already and still not processed. I have followed up numerous times and they confirmed the claim was rejected THREE times in error - they were supposed to have sorted this out as authorization number etc all in place. Still not done. I'm tired of calling as every time the timeframe for processing starts afresh. This is really ridiculous. </p>
Please receive my apologies for the complaint. I see the claim was settled and paid on 29/9. It did not reflect as paid on my interaction timeline on my Bankmed app on my phone when I checked yesterday. I checked my claims statement online and saw now same was paid. My app has also been updated now. My apologies.
Please receive my apologies for the complaint. I see the claim was settled and paid on 29/9. It did not reflect as paid on my interaction timeline on my Bankmed app on my phone when I checked yesterday. I checked my claims statement online and saw now same was paid. My app has also been updated now. My apologies.
Dear Juanita
Thank you for letting us know that the matter is resolved. We're happy to hear that the claim has been processed and well received.
Regards
Bankmed Servicing
Dear Juanita
Thank you for letting us know that the matter is resolved. We're happy to hear that the claim has been processed and well received.
Regards
Bankmed Servicing