poor service

<p>I called on the 22 July regarding documents that i needed in order to provide to sars as Bankmed had provided me with a form in May for "summary of information of healthcare expenditure as at 29 February 2016. On this document there is an amount of R2414.08 ***n portion paid on claims) of which i have annotated on my SARS TAX RETURN". Upon doing so SARS has come back to me saying that they need proof of this amount. This has led me calling into Bankmed requesting these docs. I have then called on the 22 July 2016 for these docs and Rishka said that it has to be requested from Metropolitan. Followed up on the 25 July of which it was probably only logged because eveytime when i call in then the agent keeps on picking up the date the 25th only. I have spoken to Rishka and she said that she will request the docs. I called and spoke to a Jeff with the same story and said that Rishka is still waiting for the statements. I then spoke again to a Xolani (i think that is his name), he then forwarded me the documents of which was not an attachment but a whole lot of scrambled words, letters and numbers. I then called again on the 05 August and Gino said that he will sort the statements out for me of which i received statements from 222 - 232 (did not receive 223). statement 232 only goes until september 2015 and there are ommitting statements. I have only 30 days to upload this docs to SARS of which 2 weeks has passed already. I need this information urgently amounting to R2414.08 as per above. I await your response and need my documents. Mrs R Daniels ********** 484</p>