poor service

<p>I requested an It3b for tax year 2015 and was told the administrators have been changed from Metropolitan Health to the new administrator, when I requested again I was told to refer to Discovery because they can assist, aftergoing from pillar to post I was advised that I must wait 3 to 5 working days, after 5 working days I was advised that my document has not been received as yet as they are still in the process of switching the administrators. On the 6th of July I called the call centre and was advised that I will receive the document by latest 7th July late afternoon, I need to submit my documents to SARS A.S.A.P and I cannot be held liable for the inhouse issues of Bankmed in the end you are providing a service the customer, wht happens behind the scenes in your company in not the customers problem.</p>