MM
Michell M

1 reviews | Active since Nov 2022

21 Jun 2023, 21:07

Poor service

The stress of paying medical aid paying close to R3000 every month for about 6 years then you go to the hospital the doctor claim R29204 the medical aid only pay R2800 i mean so you only pay the amount equal to my one month payment. The stress of being sick and stressing about the sickness. Then while ur still trying to adjust to the sickness that you have been diagnosed with you also receive some disturbing statements that the medical aid did not pay Where do you guys really think one will get a R26000 while you are deducting the money from my salary every month, i have been calling and being sent from pilar to post without any help. You guys better get this sorted because wow it does not make sense anyhow, imagine how much i could have had now if i was saving those amounts that u were deducting for this past 6 years

Even now i must go for another operation am even undecided on wheather i should go or just let the illness kill me because i dont want to go through the stress of the doctor's bill while am paying the medical aid

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Replies (4)
Bankmed
Bankmed's reply22 Jun 2023, 09:13
Official
Hi Michell, thank you for bringing this to our attention.  We are looking into this for you and will provide feedback.
Bankmed
Bankmed's reply22 Jun 2023, 10:16
Official
Hi Michelle, we have sent you a DM.
MM
Michell M's update23 Jun 2023, 06:52
Reviewer Update
But to my suprise how did u call doctor and email him on his personal email while there is a work email, and am much sure that the claim was not submitted with the personal email

And you never tried calling the surgery maybe u also called his personal cellphone who knws, very unprofessional, if you must know i am still receiving messages that my account might be handed over and i am surely not paying that amount. Its funny how you are telling me about the codes and all those staff that i dont know anything about so you must sort it out
Bankmed
Bankmed's reply25 Jun 2023, 14:40
Official
Hi Michelle, we'll re-check the contact details used to communicate with the doctor and get back to you.