Poor Service

Good day

I trust you are well

My name is Dan Chabalala *** I would like to complaint about my medical aid, last year I changed my plan towards the end of the year from Comprehensive to Core-saver and they advise me that I’m going to get my savings from my previous plan in May 2021. Yesterday I called in to do a follow up and they advised me that they can’t paid out the savings because of the plan I downgraded to , And the agent I spoke did advise me that they going to pay an now they not gonna. They even listen to the recording and they admitted that incorrectly advised .i know they have rules and procedure that they must adhered to but what about me ? This is not acceptable and unprofessional

Please investigate this matter and help me. I feel like I was mislead and treated unfairly . I’m desperate in need of cash otherwise the was not point for me to change my Plan.

Regards Dan

From: *** <***> Sent: Wednesday, 24 March 2021 11:09 To: Chabalala, Dan DC (Branch) <***> Subject: Bankmed -MailRef#***#-

Membership number: *** Dear Mr Chabalala Trust this email finds you well. I attempted calling you to provide interim feedback regarding your medical saving refund query.The call was to advise that I have listened to your call regarding your plan change inquiry in November 2020 and we can confirm that you were incorrectly advised. Our management is looking into the matter for in oder to reach a resolution. I will be calling you to provide further feedback later on today. Should you have any more questions, kindly contact 0800 BANKMED (***3), e-mail *** or visit www.bankmed.co.za. Yours in good health Shulami Klaas Bankmed Bankmed Medical Scheme. Registration number: 1279

I have a traditional ceremony in may which i can't postpone . And i have been with bankmed for like 7 years this year and i'm failing to understand why they can put someone who's *********** to deal with their clients . i really need the money i don't like like to use desperate but i am desperate for this money . i can't take up a loan i do not qualify .

Please help me.