POOR SERVICE

I have been following up with this case for over months now and no one can assist me, my next step is to take it to the Ombud.<br> <br> I have called trough on numerous occasions and I have gotten no satisfaction yet. My medical Aid has been suspended from last year and when I called through the call center agents say theres an amount outstanding. The HR department have contacted Bankmed and have given proof that all payments were made, Yet my medical aid still remains suspended. Payment has been made every month yet I cannot go to the doctor from last year. Since bankmed have been receiving the money but not allowing me to use the benefits, I want all the premiums reimbursed since its pointless paying for something I Cannot use!<br> <br> <br> If this matter is not resolved, I will take this to the Ombud next week.<br>