WD
Wilfred D

1 reviews | Active since Aug 2014

02 Feb 2015, 12:28

Poor response

I have been a Bankmed member for over 28 years until I resigned in 2013. I have been trying since then to get them to close of my savings balance and transfer the couple of rand to me. Instead they are paying me interest every month. <br> <br> I have received a very annoying e mail to say that no further correspondence will be entered into. That means that I will never be able to receive my remaining savings portion. My response in October 2014 ( to which I have not received a reply) is copy pasted below.<br> <br> \Thank you for the reply. You have not answered the question!!!!!! And I certainly do not appreciate "no more correspondence will be sent to you regarding this matter\""<br> <br> The original question was - How long are you going to continue paying the interest? <br> <br> I need you to close down the account and pay over the remaining balance. I am no longer a member of Bankmed and I do not want to receive R 0.50 for the rest of my life. <br> <br> If you still do not understand I suggest that you call me ...\""<br> <br> I do realise that I am no longer a member but this lack of communication/service is shocking.<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> """

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Replies (1)
Bankmed
Bankmed's reply02 Feb 2015, 13:38
Official
Hello Wilfreddiederick,

Thank you for your comment.

We will investigate your enquiry and will provide you with feedback by 05 February 2015.

Kind regards

Bankmed

Best regards,