POOR POOR SERVICE - BANKMED HAVE ZERO CUSTOMER SERVICE

I have been struggling with Bankmed since 26 February 2024 (original application submitted August 2023) to get a payout on an Ex Gratia claim.

I was asked to email my paument information to an email on Bankmed's letter, but the email to Exgratia_claims@bankmed is faulty. I have tried phoning the call centre, since 15 March I have spoken to 5 different call centre agents, all PROMISE to phone me back, then never do. I have emailed the enquiries@bankmed address, no one bothers to respond. I will be sending my email every hour until someone decided to respond.

Is anyone there who cares????? If I wasn't forced by my employer to be a Bankmed member I would resign right now! Service is so bad!!!! and I don't know what to do.

Putting this review on as a last resort. I am unable to speak to anyone in the Ex Gratia department either. No one is helping me.

If I could rate them zero stars I would.