JK
Juanita K

1 reviews | Active since Aug 2009

21 Jul 2016, 07:00

Poor medical cover

<p>I went for emergency hernia repair to Waterfall City Hospital on 8/6/2016. Yesterday I received the surgeon's account for R17 500 and to my surprise the medical aid only paid R5 800.</p> <p>Tell me which surgeon do you think would be in theatre for an hour and a half doing emergency surgery for R5 800? That is impossible.</p> <p>What is the point of paying a ridiculous premium for basically no cover.</p> <p>I'm comprehensively covered under the traditional plan. Since Discovery took over as administrator in January 2016 I have had endless problems and received poor service.</p> <p>Any hospital procedure is supposed to be covered under the hospital benefit and the amount is unlimited.</p> <p>Don't tell me about doctor charging above scheme rate - this has always been the case and I have never had any outstanding fees. And I was on Bankmed before. This is my 4th operation done by this doctor.</p> <p>Really guys - this is my health we are talking about. I would have died had they not picked up the issue in time.</p> <p>Is that what my life is worth - R5 800??</p> <p>You guys are "*****" and should be reported to the board. <br /> </p>

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Replies (2)
Bankmed
Bankmed's reply22 Jul 2016, 13:31
Official

Dear Mrs Kotze

Thank you so much for talking to us.

We can confirm that the claim was processed correctly, however we need supporting Clinical information in order to review funding the claim in full. We have sent you an email, please respond to it for further assistance on the matter.

Regards

Hadiyo Tshabalala

JK
Juanita K's update25 Aug 2016, 14:11
Reviewer Update

I would like to thank Hadiyo Tshabalala for her friendly, quick and efficient assistance. It is with a happy heart that I can confirm that Bankmed will be settling my full claim. Thank you for looking after my interests and understanding my specific situation. That is what I expect from my medical. I am delighted. Thank you very much.