AS
Asisipho S
1 reviews | Active since Dec 2020
07 Dec 2021, 13:16
Poor customer service
I am very angry with the service I got from bankmed and the amount of frustration I have to deal with the call center agents I spoke to seem clueless about queries that I had and say one thing today only for them to change the story the next day your service is very disgusting considering how expensive your medical aid is one would expect to receive great service
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Replies (4)
Bankmed's replyOfficial
07 Dec 2021, 13:41Hi Asisipho, thank you for bringing this to our attention. We sincerely apologise for your poor service experience, and we will ask our teams to look into this matter, and get in touch to assist you as soon as possible. Regards.
Bankmed's reply07 Dec 2021, 13:41
Official
Hi Asisipho, thank you for bringing this to our attention. We sincerely apologise for your poor service experience, and we will ask our teams to look into this matter, and get in touch to assist you as soon as possible. Regards.
Bankmed's replyOfficial
07 Dec 2021, 15:31Thanks for taking our call Asisipho, it was such an honour connecting with you. As discussed, we're verifying all cover information for you and will revert at the soonest with accurate feedback. Best regards.
Bankmed's reply07 Dec 2021, 15:31
Official
Thanks for taking our call Asisipho, it was such an honour connecting with you. As discussed, we're verifying all cover information for you and will revert at the soonest with accurate feedback. Best regards.
Bankmed's replyOfficial
08 Dec 2021, 10:01Thanks for the brief chat, we'll be in touch at your preferred time of contact to provide you with final feedback. Regards.
Bankmed's reply08 Dec 2021, 10:01
Official
Thanks for the brief chat, we'll be in touch at your preferred time of contact to provide you with final feedback. Regards.
Bankmed's replyOfficial
08 Dec 2021, 10:43We truly appreciate all your patience and time. As discussed, the authorisation has been loaded and approved. Our Baby and Me Programme Team will reach out to you to inform you of your additional benefits offered by the programme. We wish you all the best and continue taking care, Asisipho.
Bankmed's reply08 Dec 2021, 10:43
Official
We truly appreciate all your patience and time. As discussed, the authorisation has been loaded and approved. Our Baby and Me Programme Team will reach out to you to inform you of your additional benefits offered by the programme. We wish you all the best and continue taking care, Asisipho.