poor customer service

i went to the dentist on the 29/09/2015 i had to pay an amount of R500.00 cash and was advised by the dentist that i can claim that amount back. i immediatly emailed claims department on the 30/09/2015 with all the nessary infomration but did not recieve a response i sent another email on the 02/09/2015 and till to date no response i sent a email again today as well as to the complaints email address as this is taking very long just for claim to be processed or at least feedback to be provided on how long it going to take i have provided all the information needed as well as proof of payment. <br> <br> i would like feedback today with regards to this as this is really bad service from bankmed <br> <br> and would like to know when my claim is going to be processed and when will funds be availble