RD
Rafael D
1 reviews | Active since Jul 2022
07 Jul 2022, 23:36
Poor communication
I was just removed as a beneficiary with out proper communication and time to switch to another medical aid I am a type 1 diabetic and had a incident which needed medical attention due to the diabetes was then told that I was no longer a beneficiary. I now need to get funds to purchase insulin as I can not afford it I am asking if you could please escalate the review of my account so that we know what to do please we’ve been customers of yours for 35 years this is unbelievable ….
Helpful (0)
Replies (2)0
Replies (2)
Bankmed's replyOfficial
08 Jul 2022, 09:45Hi Rafael, thank you for reaching out to us. Apologies for the frustration caused. We will look into your query and provide you with feedback. Regards.
Bankmed's reply08 Jul 2022, 09:45
Official
Hi Rafael, thank you for reaching out to us. Apologies for the frustration caused. We will look into your query and provide you with feedback. Regards.
Bankmed's replyOfficial
12 Jul 2022, 13:54Hi Rafael, our records indicate that your membership has been reinstated, and feedback was communicated to the main member. A membership certificate has also been sent as confirmation of your reinstatement. Once again, apologies for the inconvenience caused.
Regards.
Regards.
Bankmed's reply12 Jul 2022, 13:54
Official
Hi Rafael, our records indicate that your membership has been reinstated, and feedback was communicated to the main member. A membership certificate has also been sent as confirmation of your reinstatement. Once again, apologies for the inconvenience caused.
Regards.
Regards.