Poor Administration of Refund

The worst medical Aid one can have, pathetic ***** and incapable of solving problems. Bankmed had to refund us our money and im a beneficiary in the medical aid. All along they were talking to me and now that I hold them accountable to their promise they know POPI( Wonder what took them so long) and apparently the manager did not know about the POPI act, why am i not surprised ? All the time when I inquire about a refund they say it takes 5-7 days and 2 5-7 days passed. I was contacted by Dineo who promised that the payment was done on Wednesday and to date the money is not in the account. I Called bankmed spoke to Victor the most horrible person who was not trained to speak to customer, that guy is a liability to Bankmed or Discovery I don't know . To date there's no payment made, Even tuck shops run their business better than bankmed!!!!!!!!!!!