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Mphiwe M
1 reviews | Active since Feb 2023
23 Mar 2023, 14:42
Plan Change
Why was I not advised when I sent a request to downgrade my plan before processing the request , that there would be an outstanding amount to pay as a result of this request?
A month after processing the downgrade than you come and say I owe you guys because of the very downgrade.
With the amount you supposedly say I owe you, it'd equivalent to me keeping the same plan, what was the point?
What is your procedure?? Are you not supposed to advise client on all possible effects of the change, such as "owing you*
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Replies (5)0
Replies (5)
Bankmed's replyOfficial
23 Mar 2023, 15:08Hi Mphiwe, thank you for bringing this to our attention and apologies for the experience. Our teams will investigate this for you, and get in touch with you.
Bankmed's reply23 Mar 2023, 15:08
Official
Hi Mphiwe, thank you for bringing this to our attention and apologies for the experience. Our teams will investigate this for you, and get in touch with you.
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Mphiwe M's updateReviewer Update
30 Mar 2023, 09:44Still no contact from Bankmed, how Professional
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Mphiwe M's update30 Mar 2023, 09:44
Reviewer Update
Still no contact from Bankmed, how Professional
Bankmed's replyOfficial
30 Mar 2023, 16:37Hi Mphiwe, we hope you are well. We apologize for any inconvenience caused. We will refer your query through to the relevant team for assistance.
Bankmed's reply30 Mar 2023, 16:37
Official
Hi Mphiwe, we hope you are well. We apologize for any inconvenience caused. We will refer your query through to the relevant team for assistance.
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Mphiwe M's updateReviewer Update
05 Apr 2023, 18:53No one has called me since, you busy sending me automated emails and not answering the asked!
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Mphiwe M's update05 Apr 2023, 18:53
Reviewer Update
No one has called me since, you busy sending me automated emails and not answering the asked!
Bankmed's replyOfficial
14 Apr 2023, 21:50Hi Mphiwe, we will escalate this with our teams. Apologies for the inconvenience caused.
Bankmed's reply14 Apr 2023, 21:50
Official
Hi Mphiwe, we will escalate this with our teams. Apologies for the inconvenience caused.