PENDING AUTHORIZATION

I need authorization to visit a specialist, Bankmed requested I get a referral from my GP which was done now my request is pending as they need more information, why? I pay a monthly installment of R3800.00, really? and now I have to beg for authorization why I don't always use these "specialist visits" for the very same reason you make it a tedious process, I need this authorization urgently I don't have time to wait for the weekend to get you this information, I work I have had this issue since November 2023 hence my GP referred me, CHECK YOUR RECORDS, I'VE BEEN TO THE HOSPITAL REGARDING THIS ISSUE AND HAD TO PAY LOTS OF DR'S BILLS YET I HAVE MEDIAL AID SO WHATS THE POINT IF I STILL HAVE TO PAY MORE FEES ? . NOW BACK TO THE GP REALLY? I NEED THIS AUTHORISATION URGENTLY PLEASE.