Peace of mind

i called Bankmed at 8:29 on ********** 563 and spoke with Ms Taylor ( Client Service) i doubt she understand the meaning of Client service but maybe we can't blame her but question training at Bankmed"DISCOVERY" as a clinet i am still shocked

on the 23rd October 2017 my son got admitted at Unitas hospital as the Doctor advised us that we need to rush there since my son had an absess and authorisation was given to the hospital without even calling me and then an authorisation number was given for the hospital to proceed in treating my son, everything went well and my son is feeling much better than that day when he was admitted, on the 4/11/2017 i received and email from Bankmed" Discovery" stating that claim was not paid in full telling me about Hospital scheme rate, what is peace of mind? am i in the wrong medical aid? Bankmed always promise 100% in hospital but in my experience this is not true as now the is a bill left, as per what my doctor told us it was that the matter was an emergency hence my son was even admitted and leave admission alone but bankmed always confirm that they cover 100% in hospital or is this to make sales and people buying the false product?

Taylor the client service consultant must think if she is in the right department as she doesn't have a heart at all but work by the book and no feelings but never think such is best for your clients, i guess its about time my HR allows me to pull out from this unhelpful company as this is not the first time i guess this service and cause i am working for the bank i guess we cant change medical aid if you are a policy holder, but since i have kept my unhappiness records with Bankmed maybe my HR will now allow me and maybe i will also have to share this experience with my Colleagues so they can make informed decision before they regret as one of my friends once explained to me that Bankmed is a Robbing company hence they even changed the administrator to Discovery cause they know their wrong doings,

please respond urgently as i am willing to even take this to consumer act and seek advise as i cannot deal like this and expected to pay premium no no no

i hope Bankmed will assist in resolving this matter urgently

Thanks