Payment of claims, pathetic service.

Submitted a claim on the 8/1/2016. Followed up about 10 days later. After long discussion claim was picked up after I recieved confirmation via email on the 8/01/2016 that they recieved claim. I was promised that claim will be sorted and that I will recieve an email and telephone call. I recieved no feedback. After initial call I followed up 4 times and everytime I get promised claim will be sorted and paid within the next 2 to 3 working days. Today the 3/02/2016 I followed up in the morning and again in the afternoon as I was promised to be phoned back within the hour after my morning call. I was the informed after I follwed up again that my claim should be paid by 18/02/2016. Common Bankmed 6 weeks to pay a claim. This is ridiculous and I want my claim to be sorted out this week. You dont wait 6 weeks for your monthly premium, why must I wait 6 weeks for a claim to be paid. Never had this issue before the switch to Discovery, and for that matter the past 20 years that i have been a member of Bankmed. Hope this is not what we can expect going forward. Waisted more than 2 hours on phone. Please check you call records and see what it is all about.