Pathetic useless Call centre and Savings *****ers

<p>Moving over administration to Discovery was by far the absolute worst thing that Bankmed has done. I phoned in to query why an amount was taken out of my savings and why my savings is showing so low, only to be told by the most arrogant useless call centre staff (Yaeesh) that I do not know what I am talking about. Yet, all I was telling him, was what I see on the website when I log on to my account online. Is this how you treat your clients? I am registered on the Baby and me Programme (BnMe) and he says he is phoning them to assist with the query. After being put on hold for ages, someone finally answers, only to hear that it is a lady from BnMe. He had not even explained to her what the issue is, just bling trasferred the call. Thank goodness the ladies at BnMe are so helpful and go out of their way to assist with even the minor of queries. They have so much of care and respect when talking to clients, an absolute pleasure to deal with them. The general call centre really need to learn hard lessons from the BnMe ladies in dealing with clients. By the way your communication preferences do not work properly, as I have not received any comms for claims I put through, even though these are ticked on my profile. Your savings statement is not the most user friendly either. Neither is the actually claims being viewed online, you have to go through each line to see what is taken out of savings and what is not, so ridiculous, instead of seeing clearly on the summary what is happening. Just goes to show there must be something that your'll are hiding to have such an un-user friendly site when looking at claims. Clearly alot of clients feel this way that you guys are *****ing savings from clients, from the reviews I have read thus far. So frustrating dealing with the general call centre.</p>