Pathetic Service yet forced to be with you!!

I write this in extreme anger, so please forgive any grammar mistakes. I have TWO reference numbers : *** and ***. <br> <br> I sent an email to enquiries on the 16th of April 2015, indicating I wish to get authorization for a vaccination for my daughter. (Nappi code: 883864-001). This vaccination is key, as she was 2 months premature and would aid her during the coming winter months. (ITS NOT HER MONTHLY VACCINATION).<br> <br> I sent in a motivation form, stating the details, PLUS a motivation form from the paed herself.<br> <br> TO DATE: I was called last week Tuesday (YES, 13 working days later), being told I would be contacted the next day to confirm, I reiterated its SUPER URGENT. Guess what - NO CALL! NO FEEDBACK! <br> <br> Bankmed is RIDICULOUS-the service is a JOKE! The service from Lorainne and Tshepo has been pathetic. Countless emails and not one reply, courtesy call, NOTHING.<br> <br> Its a complete ******* that we pay so much yet the service is well below par. I don't wish for or need apologies, I JUST WANT YOU GUYS TO DO YOUR JOB! DO WHAT YOU PAID (handsomely) TO DO!<br> <br> I really wish BANKMED was optional-they would have less than HALF the clients to what they have now. <br> <br> R5K/month & this = CRIME!