Pathetic Service new to Bankmed!

<p>I have been a member for Bankmed since 2008 and have been one of the few people who praised Bankmed for their service. However, that view has changed.</p> <p> </p> <p>on 16 March i took my son for immunisation at Dischem in Woodlands. I am on Traditional Option and immunisation forms part of preventative care and its for free. However, I dont know what happened in the claims department but some of the money was taken from my "over-thye counter medication" portion. Therefore I aam even receiving letter saying I am owing them R979. I have phoned Bankmed over 8 times, having to explain this story to each consultant that I speak to but this has not been reversed or changed. At some point when someone reversed this, they took this from my "acute medication" portion which is still wrong. I had to phone in again and explain the same story. At some point I even spoke to some manager/ team leader who spoke very well like a politician, but no delivery.</p> <p> </p> <p>What is difficulu about reversing this and then stop writing me debtors letters? please. I never struggled with Bankmed whilst Metropolitan was administering the medical aid. </p>