Pathetic Service from new administrator

<p>My daugter has a physical disabilty and requires ongoing physiotheraphy weekly. I have had no issues when Bankmed administrator was Metropolitan but now with Discovery health the quality of service is absolutely pathetic. previously all my daughters physiotheraphy bills were settled from my insured benefits and now discover health is using my MSA to settle the claims. I have submitted all the motivation letters and they do not have a clue as to what they are doing, since January 2016 , The callcentre agents are useless and all they do is take down details and issue a reference no. I have emails and reference number galore but no resolto to date. Bankmed was one of the best medical aid before but ever since they changed the administrator they are a useless bunch of idiots and are only interested in taking our contributions and not bothered about our health. i want a resolution to this matter.</p>