Pathetic service from Bankmed!!!!!!

Bankmed does not have the ability to read emails and lacks attention to detail every single time i submit a claim it gets processed incorrectly back to the service provider which is supposed to be processed to my account, which makes it even worse is that i have to contact them to rectify this issue they cant cant even pick it up that there was an error from there side and i have to now accept another weeks delay which is totally unacceptable!!!!!, do they not have a QA process in place???? every single encounter i have with them is the same, i mean can they not pick up trends or listen to the voice of the customer? they seriously need to get the basics right of reading emails