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Moremi M
1 reviews | Active since Jan 2016
19 Jan 2016, 15:51
Pathetic Service from Bankmed
I have been calling bankmed for a month, several time I have called in trying to re-instate my membership.<br> The consultants I have been speaking to are useless. My question to bankmed is if it is this difficult for me to re-instate my medical aid- if I am in an emergency without medical aid- what will bankmed do for me.<br> I have been told that you have a 4 days turnaround time- it been 4 weeks!!!<br> <br> The following consultants took my call:<br> 1. Clint James<br> 2. Lauren <br> 3. Loreal Charles
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Replies (1)Bankmed's replyOfficial
20 Jan 2016, 11:07Hello MoremiMabe,
Thank you for your comment.
We've confirmed that your membership has been activated and we have requested a membership certificate to be sent. Please accept our sincerest apologies for the inconvenience this matter may have caused. We can assure you that this is not the level of service we strive to deliver and will address this matter internally.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
Thank you for your comment.
We've confirmed that your membership has been activated and we have requested a membership certificate to be sent. Please accept our sincerest apologies for the inconvenience this matter may have caused. We can assure you that this is not the level of service we strive to deliver and will address this matter internally.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
Bankmed's reply20 Jan 2016, 11:07
Official
Hello MoremiMabe,
Thank you for your comment.
We've confirmed that your membership has been activated and we have requested a membership certificate to be sent. Please accept our sincerest apologies for the inconvenience this matter may have caused. We can assure you that this is not the level of service we strive to deliver and will address this matter internally.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
Thank you for your comment.
We've confirmed that your membership has been activated and we have requested a membership certificate to be sent. Please accept our sincerest apologies for the inconvenience this matter may have caused. We can assure you that this is not the level of service we strive to deliver and will address this matter internally.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
